TERMS AND CONDITIONS
Last Updated: 5 August 2026

  1. Introduction
    Welcome to Get Your Fibre, a trading name of Get Your Fibre (Pty) Ltd, Registration Number 2024/469317/07, a company incorporated in accordance with the laws of the Republic of South Africa.
    These Terms and Conditions govern your access to and use of our website, products, services, and any information made available through our online platforms. By accessing this website or using any of our services, you confirm that you have read, understood, and agree to comply with these Terms and Conditions.
    If you do not agree with any provision contained herein, you should refrain from using this website and any services offered by Get Your Fibre.
    These Terms apply to all visitors, customers, prospective customers, business partners, and any other individuals or entities who access or make use of our website or services.
  1. Definitions
    For the purposes of these Terms and Conditions, the following definitions shall apply unless the context indicates otherwise:
    “Company”, “Get Your Fibre”, “we”, “our” or “us” refers to Get Your Fibre (Pty) Ltd, Registration Number 2024/469317/07, including its directors, employees, contractors, authorised representatives, successors, and assigns.
    “Website” means the official Get Your Fibre website located at www.getyourfibre.co.za, together with all associated webpages, portals, applications, forms, and online content.
    “User”, “Customer”, “you” or “your” means any individual, company, organisation, or legal entity accessing this website or using any of the services offered by Get Your Fibre.
    “Services” includes all products and services offered or facilitated by Get Your Fibre, including but not limited to:
    • Fibre Internet Services
    • Fibre-to-the-Home (FTTH)
    • Fibre-to-the-Business (FTTB)
    • LTE and Fixed Wireless Internet
    • VoIP and Business Telephony
    • Wi-Fi Solutions
    • Internet Coverage Checks
    • Online Quotations
    • Service Applications
    • Technical Support Assistance
    • Connectivity Consulting
    • Any additional products or services promoted through our website.
    “Internet Service Provider (ISP)” refers to any licensed provider of internet connectivity or communications services operating within South Africa.
    “Fibre Network Operator (FNO)” means the owner or operator of the fibre infrastructure used to deliver internet services.
    “Third-Party Provider” means any ISP, Fibre Network Operator, supplier, technology partner, contractor, or external service provider whose products or services are supplied, facilitated, recommended, or promoted by Get Your Fibre.
  1. Nature of Our Business
    Get Your Fibre specialises in providing internet connectivity solutions to residential and business customers throughout South Africa.
    We partner with various licensed Internet Service Providers and Fibre Network Operators to assist customers in identifying suitable connectivity solutions based on service availability, network coverage, technical feasibility, pricing, and customer requirements.
    Our role includes assisting customers with:
    • Coverage enquiries
    • Product recommendations
    • Quotations
    • Service applications
    • Order submissions
    • Installation coordination
    • Customer support liaison
    • General account assistance
    Although we facilitate the application and onboarding process, the approval of any application remains subject to the policies, technical requirements, credit approval processes, and operational procedures of the relevant Internet Service Provider or Fibre Network Operator.
    Submitting an enquiry or application through Get Your Fibre does not constitute acceptance of an application, guarantee service availability, or create a binding service agreement.
    Where an application is accepted, the customer may also become subject to the applicable terms, conditions, pricing policies, installation requirements, cancellation policies, and acceptable use policies of the relevant service provider.
    Get Your Fibre acts as an authorised sales partner or reseller where applicable and provides assistance before, during, and after the installation process. However, network construction, infrastructure deployment, installation scheduling, technical support, maintenance, service interruptions, and fault resolution remain the responsibility of the applicable Internet Service Provider or Fibre Network Operator.
  1. Service Availability
    All products and services offered through Get Your Fibre are subject to network availability and technical feasibility.
    Availability varies according to your physical address, the infrastructure installed in your area, and the service capabilities of the relevant Fibre Network Operator or Internet Service Provider.
    While we endeavour to display accurate coverage information, availability checks are indicative only and do not guarantee that a service can be installed.
    Estimated installation timeframes provided by Get Your Fibre are based on information supplied by third-party providers and should be regarded as estimates only.
    Installation timelines may be affected by factors beyond our control, including but not limited to:
    • Existing network infrastructure;
    • New fibre construction requirements;
    • Municipal approvals;
    • Wayleave approvals;
    • Contractor availability;
    • Supplier delays;
    • Adverse weather conditions;
    • Access restrictions;
    • Technical complications; or
    • Any other unforeseen operational circumstances.
    Accordingly, Get Your Fibre cannot be held responsible for delays caused by third-party service providers or circumstances outside our reasonable control.
    We reserve the right to amend, suspend, replace, or discontinue any product, service, pricing, promotion, or package without prior notice where required by our suppliers, business partners, or applicable legislation.
    PART 2 – ACCURACY OF INFORMATION, LIABILITY & CUSTOMER RESPONSIBILITIES
  2. Accuracy of Information
    Get Your Fibre is committed to providing accurate, reliable, and up-to-date information across our website and communication channels. However, all information is supplied on a best-effort basis and may change without prior notice.
    The information displayed on our website, including but not limited to pricing, internet speeds, product specifications, promotions, coverage maps, installation estimates, availability, and technical information, is obtained from Internet Service Providers (ISPs), Fibre Network Operators (FNOs), and other third-party partners.
    Although we make every reasonable effort to verify this information before publication, we cannot guarantee that it is always complete, current, or free from errors.
    Users acknowledge that information may become outdated due to changes made by third-party providers, network upgrades, pricing adjustments, promotional changes, or operational requirements.
    Customers are encouraged to confirm all pricing, package details, installation costs, contract terms, and product availability with Get Your Fibre before placing an order.
  1. Pricing Disclaimer
    All prices displayed on the Website or provided by our sales consultants are subject to confirmation by the applicable Internet Service Provider or Fibre Network Operator.
    Unless otherwise stated:
    • Prices are quoted in South African Rand (ZAR).
    • Promotional pricing may be subject to qualifying conditions.
    • Promotional offers may be withdrawn or amended without prior notice.
    • Installation fees, activation fees, router charges, delivery fees, or other once-off costs may apply depending on the selected provider or package.
    • Business products may exclude Value Added Tax (VAT) unless expressly stated otherwise.
    Get Your Fibre reserves the right to correct pricing errors, calculation mistakes, or typographical inaccuracies that may appear on the Website or in promotional material.
    The Company shall not be obligated to honour pricing published in error.
  1. Website Content Disclaimer
    The content available on this Website is intended for general information purposes only and should not be interpreted as professional, legal, financial, or technical advice.
    While we strive to maintain accurate and useful content, Get Your Fibre makes no warranty that:
    • all information is complete or accurate;
    • the Website will always remain available;
    • information will remain current at all times;
    • all technical specifications are free from error; or
    • every product displayed will remain available.
    Users rely on the information provided entirely at their own discretion and risk.
  1. Limitation of Liability
    To the fullest extent permitted by the laws of the Republic of South Africa, including the Consumer Protection Act, 2008 (Act 68 of 2008) and the Electronic Communications and Transactions Act, 2002 (Act 25 of 2002), Get Your Fibre shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:
    • the use of this Website;
    • reliance on information published on the Website;
    • inaccurate or outdated pricing;
    • incorrect coverage information;
    • installation delays;
    • service interruptions;
    • supplier shortages;
    • infrastructure limitations;
    • internet outages;
    • technical faults;
    • loss of profits;
    • loss of business;
    • loss of data;
    • interruption of business operations; or
    • delays caused by third-party providers.
    Get Your Fibre acts as an intermediary between customers and service providers where applicable. Accordingly, we cannot accept responsibility for the actions, omissions, delays, decisions, or service quality of any Internet Service Provider, Fibre Network Operator, courier company, contractor, installer, or other third party.
    Our total liability for any claim arising from the use of our services shall not exceed the total amount paid directly to Get Your Fibre for the specific service giving rise to the claim during the twelve (12) months preceding the event.
    Nothing contained in these Terms excludes any liability that cannot legally be excluded under applicable South African law.
  1. Customer Responsibilities
    By using our Website or services, you agree to:
    • provide complete, accurate, and truthful information during enquiries and applications;
    • ensure that all supporting documentation supplied is authentic and current;
    • promptly notify us of any changes to your contact or billing information;
    • comply with all applicable laws and regulations;
    • comply with the terms and conditions of the relevant Internet Service Provider or Fibre Network Operator;
    • ensure authorised access to the installation premises;
    • safeguard any equipment supplied as part of your service; and
    • use all services lawfully and responsibly.
    Customers acknowledge that service applications may be declined due to reasons including credit assessments, technical limitations, network availability, infrastructure constraints, or the service provider’s internal approval processes.
    Submitting an application does not guarantee approval, installation, or service activation.
  1. Third-Party Services
    Many of the products and services promoted by Get Your Fibre are delivered by independent third-party providers.
    Once an order has been accepted by the relevant service provider, that provider’s own service agreements, acceptable use policies, installation procedures, billing terms, privacy policies, and cancellation conditions shall apply.
    Get Your Fibre cannot amend or override the contractual obligations imposed by any third-party provider.
    While we endeavour to assist customers with service queries and escalations, the final resolution of technical faults, billing disputes, cancellations, network performance, and installation scheduling remains the responsibility of the relevant provider.
    PART 3 – PRIVACY, POPIA COMPLIANCE & DATA PROTECTION
  2. Protection of Personal Information (POPIA)
    Get Your Fibre (Pty) Ltd is committed to protecting your privacy and ensuring that all personal information is collected, processed, stored, and shared in accordance with the Protection of Personal Information Act, 2013 (Act 4 of 2013) (“POPIA”), as well as any other applicable South African legislation.
    We respect your right to privacy and take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, misuse, alteration, or disclosure.
    By using our website or submitting your personal information to us, you consent to the collection and processing of your information as described in these Terms and our Privacy Policy.
  1. Collection of Personal Information
    Depending on the services you request, Get Your Fibre may collect personal information including, but not limited to:
    Personal Details
    • Full name and surname
    • Identity or passport number (where required)
    • Company name and registration number (for business applications)
    • Date of birth (where applicable)
    Contact Information
    • Mobile and telephone numbers
    • Email address
    • Physical and installation address
    • Postal address (where applicable)
    Service Information
    • Preferred internet package
    • Installation address
    • Fibre coverage information
    • Existing service provider details
    • Technical information relating to your service request
    Financial Information
    Where required for credit assessments or service activation, we may collect information such as:
    • Banking details
    • Proof of payment
    • Credit application documentation
    • Billing information
    Financial information is only collected where necessary and handled securely.
    Website Usage Information
    When you visit our website, certain technical information may automatically be collected, including:
    • IP address
    • Browser type
    • Device information
    • Operating system
    • Pages visited
    • Time spent on the website
    • Referral websites
    • Cookie data
    • Approximate geographic location
    This information assists us in improving our website, enhancing user experience, and monitoring website performance.
  1. Purpose of Collecting Personal Information
    Your personal information may be processed for the following purposes:
    • Providing quotations for products and services;
    • Processing fibre, wireless, LTE, VoIP, or related service applications;
    • Conducting coverage and availability checks;
    • Facilitating installations and service activations;
    • Managing customer accounts;
    • Providing technical support and customer assistance;
    • Responding to enquiries;
    • Sending important service updates and notifications;
    • Processing payments and invoices;
    • Verifying customer identity where required;
    • Preventing fraud and unlawful activity;
    • Complying with legal and regulatory obligations; and
    • Improving our products, services, website functionality, and customer experience.
    We will only process your personal information where there is a lawful basis to do so.
  1. Sharing of Personal Information
    To provide our services efficiently, Get Your Fibre may share your personal information with carefully selected third parties where necessary.
    These may include:
    • Internet Service Providers (ISPs);
    • Fibre Network Operators (FNOs);
    • Installation contractors;
    • Technical support providers;
    • Credit bureaux (where applicable);
    • Payment processors;
    • Courier companies;
    • Software and cloud service providers;
    • Professional advisers;
    • Regulatory authorities where required by law.
    We only disclose information that is reasonably necessary for the performance of the requested service.
    All third parties receiving personal information are expected to process such information in accordance with applicable privacy legislation and maintain appropriate security safeguards.
    Get Your Fibre does not sell or rent personal information to third parties for unrelated marketing purposes.
  1. Customer Rights Under POPIA
    In terms of POPIA, you have the right to:
    • request access to the personal information we hold about you;
    • request correction of inaccurate or incomplete information;
    • request the deletion or destruction of personal information where legally permissible;
    • object to the processing of your personal information in certain circumstances;
    • withdraw consent where processing is based on consent;
    • lodge a complaint regarding the processing of your personal information; and
    • request information regarding how your personal data is being processed.
    Requests relating to personal information may be submitted to:
    Email: info@getyourfibre.co.za
    We may request proof of identity before processing any request relating to personal information.
  1. Data Retention
    Get Your Fibre will retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable legislation.
    Retention periods may vary depending on the nature of the information and any legal, contractual, or regulatory obligations.
    Once personal information is no longer required, it will be securely destroyed, deleted, anonymised, or archived in accordance with our internal data retention procedures.
  1. Information Security
    We implement reasonable administrative, technical, and physical safeguards to protect personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction.
    These measures may include:
    • Secure servers;
    • Encryption technologies where appropriate;
    • Password-protected systems;
    • Restricted staff access;
    • Firewall and antivirus protection;
    • Regular system monitoring; and
    • Staff training on information security and privacy obligations.
    While we take every reasonable precaution to protect your information, no electronic storage or internet transmission can be guaranteed to be completely secure. Users acknowledge that information transmitted electronically is done at their own risk.
  1. Information Regulator
    Should you believe that Get Your Fibre has failed to comply with POPIA or has infringed your privacy rights, you have the right to lodge a complaint with the Information Regulator of South Africa.
    Information Regulator (South Africa)
    Website: https://www.inforegulator.org.za
    Email: enquiries@inforegulator.org.za
    Before lodging a complaint with the Information Regulator, we encourage you to contact Get Your Fibre directly so that we may have an opportunity to resolve your concerns promptly and fairly.
    PART 4 – COOKIES, INTELLECTUAL PROPERTY, WEBSITE USE & THIRD-PARTY LINKS
  2. Cookies Policy
    Get Your Fibre uses cookies and similar technologies to enhance your browsing experience, improve website functionality, analyse website traffic, and better understand how visitors interact with our online services.
    Cookies are small text files that are stored on your device when you visit our website. These files help us recognise returning visitors, remember user preferences, and improve the overall performance of our website.
    The types of cookies we may use include:
    Essential Cookies
    These cookies are necessary for the proper operation of our website. Without them, certain features and services may not function correctly.
    Performance and Analytics Cookies
    These cookies collect anonymous information regarding website usage, including pages visited, time spent on the website, navigation patterns, and device information. This data assists us in improving website performance and enhancing the user experience.
    Functional Cookies
    These cookies remember your preferences, such as previously entered information or selected settings, to provide a more personalised browsing experience.
    Marketing Cookies
    Where applicable, marketing or advertising cookies may be used by Get Your Fibre or trusted third-party partners to display relevant advertisements based on your browsing activity.
    By continuing to use our website, you consent to our use of cookies unless you choose to disable them through your browser settings.
    Please note that disabling cookies may affect certain website functionality and limit your browsing experience.
  1. Intellectual Property Rights
    Unless otherwise stated, all content available on this website remains the exclusive property of Get Your Fibre (Pty) Ltd or its licensors and is protected under applicable South African intellectual property laws.
    This includes, but is not limited to:
    • Company branding
    • Logos and trademarks
    • Website design and layout
    • Graphics and images
    • Text and written content
    • Product descriptions
    • Marketing material
    • Databases
    • Software
    • Source code
    • Documents
    • Downloads
    • Digital content
    No ownership rights are transferred to users through the use of this website.
    Users may access website content solely for lawful personal or internal business use.
    Without the prior written consent of Get Your Fibre, users may not:
    • reproduce or duplicate website content;
    • copy or republish any material;
    • distribute website content for commercial purposes;
    • modify or adapt any material;
    • sell, licence, rent, or sublicense any content;
    • remove copyright or proprietary notices; or
    • use our trademarks, branding, or logos without written permission.
    Any unauthorised use of our intellectual property may result in legal action.
    Third-party trademarks, logos, product names, and company names displayed on this website remain the property of their respective owners and are used solely for identification and informational purposes.
  1. Acceptable Website Use
    Users agree to use this website responsibly, lawfully, and in a manner that does not interfere with the rights of other users or the operation of the website.
    Users must not:
    • use the website for any unlawful or fraudulent purpose;
    • attempt to gain unauthorised access to any systems, databases, or networks;
    • introduce viruses, malware, ransomware, or other harmful software;
    • interfere with website security or functionality;
    • upload malicious or illegal content;
    • attempt to copy or harvest website data through automated means;
    • impersonate another individual or organisation;
    • submit false or misleading information; or
    • engage in any activity that may damage the reputation of Get Your Fibre.
    We reserve the right to suspend, restrict, or terminate access to our website where these Terms have been breached or unlawful activity is suspected.
  1. User-Generated Content
    Where our website permits users to submit comments, reviews, enquiries, testimonials, suggestions, or other content, you remain responsible for the material you submit.
    By submitting content to Get Your Fibre, you confirm that:
    • you own the content or have the legal right to submit it;
    • the content does not infringe any intellectual property rights;
    • the content is accurate and not misleading;
    • the content is not defamatory, abusive, discriminatory, offensive, or unlawful; and
    • the content does not contain harmful software or malicious code.
    By submitting content, you grant Get Your Fibre a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, modify, distribute, and display such content for the purpose of operating, improving, and promoting our business.
    We reserve the right to review, edit, refuse, or remove any user-submitted content at our sole discretion and without prior notice.
  1. Hyperlinking to Our Website
    Certain organisations, including government departments, recognised search engines, news organisations, educational institutions, and reputable online directories, may link to our website provided that such links:
    • are lawful;
    • are not misleading;
    • do not imply endorsement or sponsorship by Get Your Fibre;
    • do not damage our reputation; and
    • are presented in an appropriate and professional context.
    Any organisation wishing to use our branding, logo, or other protected intellectual property in connection with a hyperlink must first obtain written permission from Get Your Fibre.
    Requests for permission may be directed to:
    Email: info@getyourfibre.co.za
  1. Third-Party Websites and External Links
    For your convenience, our website may contain links to websites operated by third-party organisations, including Internet Service Providers, Fibre Network Operators, payment providers, technology partners, and other external service providers.
    These links are provided solely for informational purposes.
    Get Your Fibre does not own, manage, or control the content, products, services, security, or privacy practices of these external websites.
    Accordingly, we make no representations or warranties regarding the accuracy, availability, or reliability of any third-party website or its content.
    Accessing any external website is entirely at your own risk.
    Users should review the applicable terms, privacy policies, and conditions of any third-party website before providing personal information or entering into any agreement with that provider.
    Get Your Fibre accepts no responsibility for any loss, damage, dispute, or liability arising from your use of or reliance on any third-party website, product, or service.
    PART 5 – DISCLAIMER, GOVERNING LAW & GENERAL PROVISIONS
  2. Disclaimer of Warranties
    This website, together with all products, services, information, content, software, and materials made available through it, is provided on an “as is” and “as available” basis.
    To the fullest extent permitted by applicable law, Get Your Fibre makes no representations or warranties, whether express or implied, regarding the operation of the website or the accuracy, reliability, completeness, suitability, or availability of any information contained herein.
    Without limiting the generality of the above, Get Your Fibre does not warrant that:
    • the website will always be available or uninterrupted;
    • the website will operate without errors or defects;
    • the website or its servers will be free from viruses, malware, or other harmful components;
    • information displayed will always be accurate, current, or complete;
    • services advertised will always be available at every location; or
    • any identified faults or errors will be corrected within a specific timeframe.
    Users access and use this website entirely at their own risk.
  1. Force Majeure
    Get Your Fibre shall not be liable for any delay, interruption, or failure to perform any obligation where such delay or failure results from circumstances beyond our reasonable control.
    These circumstances include, but are not limited to:
    • natural disasters;
    • floods;
    • fires;
    • storms;
    • pandemics or public health emergencies;
    • war or civil unrest;
    • acts of terrorism;
    • labour disputes or strikes;
    • power failures;
    • telecommunications outages;
    • cyber-attacks;
    • government action or regulatory changes;
    • supplier failures; or
    • any other event beyond our reasonable control.
    During such events, affected obligations shall be suspended for the duration of the event without giving rise to liability.
  1. Governing Law and Jurisdiction
    These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
    Any dispute arising from or relating to the use of this website, our services, or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.
    Nothing contained herein shall prevent Get Your Fibre from seeking urgent or interim relief in any court having appropriate jurisdiction.
  1. Amendments to these Terms and Conditions
    Get Your Fibre reserves the right to update, revise, amend, or replace these Terms and Conditions at any time.
    Any amendments become effective immediately upon publication on our website unless otherwise stated.
    It is the responsibility of users to review these Terms periodically to remain informed of any updates.
    Continued use of the website after amended Terms have been published constitutes acceptance of the revised Terms and Conditions.
  1. Suspension or Termination of Access
    Get Your Fibre reserves the right, at its sole discretion and without prior notice, to suspend, restrict, or terminate access to the website or any of its services where a user:
    • breaches these Terms and Conditions;
    • provides false or misleading information;
    • engages in unlawful or fraudulent activity;
    • interferes with the security or operation of the website;
    • infringes the rights of Get Your Fibre or any third party; or
    • uses the website in a manner that may damage our reputation or business operations.
    Termination of access shall not affect any rights or obligations that accrued before such termination.
  1. Severability
    Should any provision of these Terms and Conditions be found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of these Terms.
    The remaining provisions shall continue in full force and effect and shall remain legally binding.
  1. Waiver
    Any failure or delay by Get Your Fibre to enforce any right or provision contained in these Terms shall not constitute a waiver of that right.
    No waiver shall be effective unless recorded in writing and signed by an authorised representative of Get Your Fibre.
  1. Entire Agreement
    These Terms and Conditions, together with our Privacy Policy and any additional policies published on our website, constitute the entire agreement between Get Your Fibre and the user regarding the use of this website and our services.
    They supersede all prior discussions, communications, representations, or agreements relating to the same subject matter.
  1. Contact Information
    If you have any questions regarding these Terms and Conditions, require assistance with our services, or wish to exercise your rights under the Protection of Personal Information Act (POPIA), please contact us using the details below:
    Get Your Fibre (Pty) Ltd
    Registration Number: 2024/469317/07
    Website: www.getyourfibre.co.za
    Email: info@getyourfibre.co.za
    We are committed to responding to all enquiries promptly and professionally.
  1. Acceptance of these Terms
    By accessing, browsing, or using the Get Your Fibre website or any services offered by the Company, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
    If you do not accept these Terms, you must discontinue use of the website and refrain from using any services offered by Get Your Fibre.